Find My Car

IS MY CAR SAFE?

Yes, all vehicles are carefully hooked and towed utilizing our state of the art towing equipment. All impounded vehicles are stored at our main facility located at 7404 Windsor Mill Road, Baltimore, MD 21244. This lot is gated, locked, well-lit, clean, and monitored 24/7.

WHAT DO I NEED TO BRING TO GET MY CAR?

If you are the owner:

• Photo Identification

• Proof of vehicle ownership (The following items are considered proof of ownership)

  • 1. Insurance Card

    2. Registration

    3. Vehicle Title

    4. Sale Paperwork

If you are not the owner:

• Notarized statement from the owner stating you’re allowed to retrieve the vehicle on their behalf, along with a copy of the owner's photo ID and proof of ownership.

RELEASING POLICE CALL VEHICLES

If your vehicle was taken per a police call, your vehicle may be stored in the police lot for investigation purposes. If your vehicle is in our lot,  please bring the following:

• Valid Driver’s License or ID

• Proof of ownership with a name that matches the Valid Driver’s License

• Vehicle registration

• Cash or a Credit/Debit Card (3% Credit Card Fees apply)

• Either method requires the registered owner or a Notarized Release Authorization from the owner

• Company Checks can also be accepted if released to IAA, Copart, or another towing operation.

**No Personal checks will be accepted** **If the registered owner is out of town or reach, a notarized letter will be accepted. The owner must give permission to release the vehicle to another party. HWS will provide the notarized letter template. We accept scans of the original letter through email. **

IF I DO NOT WANT TO RETRIEVE MY VEHICLE, CAN I STILL RETRIEVE MY BELONGINGS?

Owners may retrieve medicines, wallets/purses, keys other than car keys, and car seats. It is important to note that abandoned vehicles will continue to collect daily storage fee charges. If you no longer want your vehicle, please talk to our team about other arrangements.